Milestone celebrations can be a powerful member retention tool. You can be notified about clients hitting milestones like 100 classes by setting up a simple automation in Xplor Growth.
Navigate to Automation > Marketing Automation in the top navigation bar.
Once on the Automations page, click Create an Automation > Browse our Templates > 100 Club (you can also create this from scratch if you prefer).
Give the campaign a name like "100 Class Milestone" or "250 Class Milestone".
Set the Campaign Entry rule as Milestone Visits = Exactly 99 visits.
Click Save. There is no need for an exit rule on this automation.
Add Auto-messages and auto-actions as desired based on your studio policies. Some suggestions:
Auto-Email - Sent immediately when entering the campaign: "Wow - you've completed 99 classes - only one more to go to 100!"
Auto-Email - Right when a rule is met > Number of Visits = At least 1 > Relative to Today > Since entering the campaign: "Congrats on hitting 100 classes! See the front desk for a prize"
Auto-Action: Task - Sent immediately when entering the campaign: Next class is 100th class - make a note for instructor to celebrate in-class
Remember that automations are only forward-looking. To get a list of clients who have already passed 100 classes, you can create a segment.
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