There are 3 primary reasons why your Xplor Growth waivers may not be syncing to Mariana Tek:
Multiple Email Addresses
The email address used on the waiver must match the email address of the account in Mariana Tek. Verify the email addresses match by searching for the completed form under Waivers > Insights, and cross-referencing against the client's contact in Mariana Tek.
Recently migrated
If you recently migrated to Mariana Tek from another platform, it is possible that the waiver status didn't carry over. Please check out this article and contact Mariana Tek support if necessary.
Sync Delay
It can take up to 1-2 hours for waivers to sync from Xplor Growth to Mariana Tek. Try checking back in an hour or two.
If you are still having trouble with this, please don't hesitate to reach out to our team.