There are 4 primary reasons why your Xplor Growth waivers may not be syncing to Mariana Tek:
The waiver is not marked as required
If your waiver is correctly synced to Mariana Tek and is marked as required, you will see a yellow banner at the top that reads, "Vendor sync is enabled."
If you do not see this banner at the top of your waiver, please navigate to Advanced Options > Link this waiver > and Mark as Required. Click here to learn more about linking waivers to Mariana Tek.
The client is using a different email address
The email address used on the waiver must match the email address of the account in Mariana Tek. Verify the email addresses match by searching for the completed form under Waivers > Insights, and cross-referencing against the client's contact in Mariana Tek.
You recently migrated
If you recently migrated to Mariana Tek from another platform, it is possible that the waiver status didn't carry over. Please check out this article and contact Mariana Tek support if necessary.
The sync hasn't occurred yet
It can take up to 1-2 hours for waivers to sync from Xplor Growth to Mariana Tek. Try checking back in an hour or two.
If you are still experiencing issues with this, please reach out to our team.