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Why can't I push an email out to franchisees?
Why can't I push an email out to franchisees?
Gabby avatar
Written by Gabby
Updated over 2 weeks ago

If you're running into trouble pushing an email out to franchisees, check that:

  • the email is a pushed corporate email not a scheduled email.

    • *Note: Pushed corporate emails can be shared with franchisees, but scheduled emails cannot.

  • the email has a subject line.

    • *Note: The subject preview and recipient list must be included in the email to send.

  • the child account has a verified email with a selected 'default reply', both 'to' and 'from' (**this lives under Settings > Company Settings > Emails)

    • *Note: If the verified email is updated, you'll want to 'save' and 'apply to existing items'.

    • If there is an email address set up, re-save and try to push the email again from HQ

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