Xplor Growth's support hours are 9:00 AM - 6:00 PM ET, Monday through Friday.

Navigate to the small widget located at the bottom right-hand corner of the platform when logged in or the Knowledge Base and select Send us a Message. Then send a detailed message so our team can assist you as efficiently as possible.

If a live agent is available, they will take your chat and continue your conversation. If no agent is available, we will continue by e-mail.

Once the team responds, your widget will update with their message and send an email.

For fast self-service, we encourage all users to search our Knowledge Base. Type and enter a search term or keyword into the provided field, and a list of search results will appear. This resource is available 24/7!

Send us an email at [email protected], and we'll respond as soon as possible.

Occasionally, it's easier to schedule a support chat over Microsoft Teams with our support team vs. emailing every single issue you may be experiencing. Please click here for more information.

Emergency requests trigger alerts and alarms in both our system and to our team directly. This is reserved for true emergencies only. Our on-call team member will confirm and help you.

Emergencies include events such as:

If an urgent request is submitted that isn’t an emergency, the team will respond in the order it came in as a general message.

To receive assistance on an urgent matter, submit the Urgent Request Form.

If you need assistance with your Mariana Tek account, email [email protected].

Not sure who to contact? Click here to read more.