Xplor Growth's support hours are 9 AM-6 PM ET, Monday through Friday.

Navigate to the small widget located at the bottom right-hand corner of the platform when logged in or the Knowledge Base and select "Send us a Message." Then send a detailed message so our team can help as efficiently as possible!

If a live agent is available, they will take your chat and continue your conversation.

Please note, this is not always a live chat. If we can't get to your request right away, we will get to it as soon as we can and continue by e-mail if needed!

Once the team responds, your widget will update with their message, as well as send you an email so you can choose how to respond!

For fast self-service, we encourage all users to search our Knowledge Base for answers to your questions. Type and enter a search term or keyword into the provided field and a list of search results will appear. This resource is available 24/7!

Send us an email at [email protected] and we'll get back to you as soon as possible.

Occasionally, it's easier to schedule a support chat over Microsoft Teams with our support team vs. emailing every single issue you may be experiencing. Please click here for more information.

*Note: Xplor Growth's support hours are 9 AM-6 PM ET, Monday through Friday.

Emergency requests set off several alerts and alarms in both our system and to our team members directly, and we ask that you reserve this type of outreach to true emergencies only. Our on-call team member will be available to confirm and help you.

Emergencies include events such as:

Please note, that if an urgent request is submitted that isn’t truly an emergency, the team will respond to this in the order it came in as a general message.

To receive assistance on an urgent matter, let us know through the: Urgent Request Form.

If you need assistance with your Mariana Tek account, email [email protected].

Not sure who to contact? Click here to read more.