North American phone carriers require that all businesses using 10 digit phone numbers, such as the one associated with your Brandbot / Marketing Automation / Marketing Edge account, to register the phone number using their business registration details.

This requirement is part of an effort by phone carriers to reduce SMS spam.

The registration process will be a simple form submission, but does require access to your business's EIN information. Please note that the information provided must match exactly with your business's EIN information to avoid submission errors.

Please see below for each item that will be required:

If you have multiple locations and accounts, it can be the same person registering provided that they hold the same position across all locations. If each of your locations has a different owner, they will need to complete the registration for their specific locaiton.

In your Brandbot / Marketing Automation / Marketing Edge account, navigate to the 'Settings Page' and click on 'Twilio Compliance' on the sidebar, under 'Company Settings'.

If you are logged into the platform, you can follow this link .

Please note that only account Admins are able to access this page.

Once you have completed all three sections of the form (your brand profile, brand registration, and campaign registration), please allow for up to 3 weeks for Twilio to verify your registration. You will be notified if there are any errors with your submission and directed to re-submit in the same way.