Phone carries across North America, the United Kingdom, and Australia require that all businesses using Long Code phone numbers, such as the one associated with your Xplor Growth account, register the phone number using their business registration details.

This requirement is part of an effort by phone carriers to reduce SMS spam.

What information is required to register?

The registration process varies based on region and does require access to your country's business identification number. Please note that the information provided must match exactly with your business's registered information to avoid submission errors.

North American Based Businesses

Business Information:

Business Name
Physical Address (Street, City, State Province/Region, Postal Code, Country)
Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
Company Status (Private/Public)
Business Registration Number & Type (EIN for US-based companies, other business identifier for non-US companies)
Website

One authorized representative with the following info:

Name
Email
Title
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)

If you have multiple locations and accounts, it can be the same person registering provided that they hold the same position across all locations. If each of your locations has a different owner, they will need to complete the registration for their specific location.

United Kingdom Based Businesses

Business Information:

Business Name
Physical Address
Company Status (Private/Public)
Business Registration Number & Type
Website

Documentation is required for businesses not using a UK Companies House Registration Number

One authorized representative with the following info:

Name
Email
Title
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)

Australian Based Businesses

Business Information:

Business Name
Physical Address
Company Status (Private/Public)
Business Registration Number & Type
Website

Twilio requires a document containing your business name, address, status, and ABN to be submitted. If one document does not capture all of the required information we can utilize more than one, for example a utility bill or rent bill with the business name will suffice for proof of address.

One authorized representative with the following info:

Name
Email
Title
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)

How do I register?

The registration process varies based on region and in some cases require we collect a form of documentation to upload on your behalf.

North American Based Businesses

You can register directly in the Xplor Growth platform by navigating to the 'Settings Page' and click on 'Twilio Compliance' on the sidebar, under 'Company Settings'.

If you are logged into the platform, you can follow this link. If receive an error with that link, make sure you are logged in, click the Gear Icon (Under your initials top right hand corner) > Settings > Twilio Compliance (found under Company Settings).

Please note that only account Admins can access this page.

United Kingdom Based Businesses

Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.

Please gather and send the required information listed in the above section to your Xplor Growth Onboarding representative at your earliest convenience.

Australian Based Businesses

Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.

Please gather and send the required information listed in the above section to your Xplor Growth Onboarding representative at your earliest convenience.

How long does it take?

Once you have completed all three sections of the form (your brand profile, brand registration, and campaign registration), please allow up to 3 weeks for Twilio to verify your registration. You will be notified if there are any errors with your submission and directed to re-submit in the same way.