In this guide, we'll walk you through how to enable or disable automatic payment processing for each of your locations in the Franchise Fee Portal (FFP). This functionality is important for managing payment collection across different stages in your business lifecycle. You may want to start automatic payments post location onboarding or pause automatic payments in special circumstances.
How to Enable or Disable Payments for a Location
Navigate to the Payment Information Page:
Go to the location for which you want to manage payments.
Click on the "Payment Information" tab
Preconditions:
If you have not completed onboarding with our payment processor, the toggle will be disabled. You’ll see a hover message indicating that payment processor approval is still pending.
Enable/Disable the Toggle:
To enable payments: Slide the toggle to "On."
To disable payments: Slide the toggle to "Off."
Review Affected Payments:
After enabling or disabling the toggle, a modal will appear showing which payments will be affected by the change. Review this information before confirming.
Confirm Changes:
Once confirmed, payments for this location will either be paused or resumed depending on your action.
User Permissions
Brand Admins: Only brand admins have the permission to enable or disable automatic payment processing for any location.
Location Users: Location-level users can view the Payment Information but cannot make any changes to the automatic payment processing settings.
Viewing Payment Information History
Every time payment processing is enabled or disabled, the system records the action. This includes:
Date & Time: The exact date and time of the change.
User Details: The name of the user who made the change.
Default Settings for New Locations
When a new location is added to the Franchise Fee Portal, payment processing will be set to "disabled" by default, preventing payments from being collected until enabled.
FAQs
Q: What happens if I don't have a payment processor connected yet?
A: The payment processing toggle will be disabled until a payment processor (e.g., ACH or Credit Card) is connected and approved.
Q: Can location-level users change payment processing settings?
A: No, only brand admins have the permission to enable or disable payment processing. Location users can view the information but cannot make changes.
Q: How do I know when payment processing was last changed?
A: You can view the history of changes, including the user, date, and time, under the "Payment Information" section and within the fee agreement history.