From the Home Dashboard, click Failed Payments in the top right corner of the dashboard.
Additionally, they can be accessed by going to Payment Activity > Failures.
Retry Failed Payments
Find the failed payment and click Details > pencil icon beneath Status and set the transaction to Ready to Be Processed (transaction will retry overnight) or Process Payment (will retry payment immediately).
Payments do not automatically retry if failed to prevent additional fees from being incurred (i.e. overdrawn account, etc).
If the failed payment is an ACH transaction and you would like to learn more about why the payment has failed, you will see a banner at the top of the screen that provides Paya's support number as well as your Merchant ID (MID) for reference.
