Log in to the Franchise Fee Portal, viewing the main dashboard. Click on ''Failed Payments'

You will be brought to the next screen which lists out your failed payments.

You may click 'View Details' then click the pencil icon beneath 'Status' and set the transaction to 'Ready to Be Processed' (transaction will retry overnight) or 'Process Payment' (will retry payment immediately).

Note: Payments do not automatically retry if failed in order to prevent additional fees from being incurred (i.e. overdrawn account, etc.).

If the failed payment is an ACH transaction and you would like to learn more about why the payment has failed, you will see a banner at the top of the screen which provides Paya's support number as well as your Merchant ID (MID) for reference.