Log in to the Franchise Fee Portal, viewing the main dashboard. Click on ''Failed Payments'

You will be brought to the next screen which lists out your failed payments.

You may click 'View Details' then click the pencil icon beneath 'Status' and set the transaction to 'Ready to Be Processed' (transaction will retry overnight) or 'Process Payment' (will retry payment immediately).

Note: Payments do not automatically retry if failed in order to prevent additional fees from being incurred (i.e. overdrawn account, etc.).