Status | Description | Definition |
Created | Available to Open | Next batch for upcoming billing cycle. |
Open | Open | Batch the corresponds to the current billing cycle. |
Pending |
| Batch has closed and is scheduled to process in according with the time delay specified in the corresponding fee agreement. |
Unconfirmed | Processed Successfully, Unconfirmed | This state means the ACH transaction was successfully processed by the payment processor and is waiting to be settled. Typically a transaction remains in this state for approximately 1 hour after the payment as processed, then moves to 'Awaiting ACH Settlement.' |
Awaiting ACH Settlement | Waiting for ACH Settlement | Transactions remain in this state until the payment processor either relays that the transaction is settled (in which case the batch will go to 'Completed') or that the transaction has been returned (in which case the batch will go to 'Failed'). The transaction typically is moves to the next state within 10 business days, but could remain in this state for many days, weeks, or months depending on how long it takes the payment processor to relay more about the transaction. |
Completed |
| Payment settled or processing was unnecessary (i.e. $0). |
Awaiting Payment Method | On Hold - No Payment Method On File | Location is missing payment information. |
Awaiting Review | On Hold | Payment on hold and awaiting manual intervention. |
Failed |
| Payment was rejected. |
Refund Completed | Refund Processor Success | Refund has successfully completed and has been settled. |
Refund Failed |
| Refund did not process. |
Refund Waiting | Waiting for Refund Processor | Refund processed successfully and is waiting to settle. |