All Collections
Franchise Fee Portal
Payments
What are the different payment statuses?
What are the different payment statuses?
Stephanie Parks avatar
Written by Stephanie Parks
Updated over a week ago

Awaiting ACH Settlement

Transactions remain in this state until the payment processor either relays that the transaction is settled (in which case the batch will go to 'Completed') or that the transaction has been returned (in which case the batch will go to 'Failed'). The transaction typically is moves to the next state within 10 business days, but could remain in this state for many days, weeks, or months depending on how long it takes the payment processor to relay more about the transaction.

Awaiting Payment Method

Location is missing payment information.

Awaiting Review

Payment on hold and awaiting manual intervention.

Completed

Payment settled or processing was unnecessary (i.e. $0).

Created

Next batch for upcoming billing cycle.

Failed

Payment was rejected.

Open

Batch the corresponds to the current billing cycle.

Processed Successfully, Unconfirmed

This is the transitional batch state. Batches will only be in this batch state for under an hour

Refund Completed

Refund has successfully completed and has been settled.

Refund Failed

Refund did not process.

Refund Waiting

Refund processed successfully and is waiting to settle.

Scheduled

Batch has closed and is scheduled to process in according with the time delay specified in the corresponding fee agreement.

Waiting to Confirm ACH

This state means the ACH transaction was successfully processed by the payment processor and is waiting to be settled. Typically a transaction remains in this state for approximately 1 hour after the payment as processed, then moves to 'Awaiting ACH Settlement.'

Did this answer your question?