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What are the different payment statuses?
What are the different payment statuses?
Stephanie Parks avatar
Written by Stephanie Parks
Updated over a week ago

Status

Description

Definition

Created

Available to Open

Next batch for upcoming billing cycle.

Open

Open

Batch the corresponds to the current billing cycle.

Pending

  • Closing

  • Verifying Charges with Platform

  • Notification Sent

  • Available to Process

  • Waiting for Payment Processor

  • Process Refund

  • Waiting for Refund Processor

Batch has closed and is scheduled to process in according with the time delay specified in the corresponding fee agreement.

Unconfirmed

Processed Successfully, Unconfirmed

This state means the ACH transaction was successfully processed by the payment processor and is waiting to be settled. Typically a transaction remains in this state for approximately 1 hour after the payment as processed, then moves to 'Awaiting ACH Settlement.'

Awaiting ACH Settlement

Waiting for ACH Settlement

Transactions remain in this state until the payment processor either relays that the transaction is settled (in which case the batch will go to 'Completed') or that the transaction has been returned (in which case the batch will go to 'Failed'). The transaction typically is moves to the next state within 10 business days, but could remain in this state for many days, weeks, or months depending on how long it takes the payment processor to relay more about the transaction.

Completed

  • Processed Successfully, Confirmed

  • Processing Unnecessary - No Transactions

  • Processing Unnecessary - Zero Total

Payment settled or processing was unnecessary (i.e. $0).

Awaiting Payment Method

On Hold - No Payment Method On File

Location is missing payment information.

Awaiting Review

On Hold

Payment on hold and awaiting manual intervention.

Failed

  • Not Sufficient Funds

  • Declined by Issuer - Exceeds amount limit

  • Declined by Issuer - Card expired

  • Declined by Issuer - Closed account

  • INVALID ROUTING NUMBER

Payment was rejected.

Refund Completed

Refund Processor Success

Refund has successfully completed and has been settled.

Refund Failed

Refund did not process.

Refund Waiting

Waiting for Refund Processor

Refund processed successfully and is waiting to settle.

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