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Can contact profiles be merged in Xplor Growth?

Gabby avatar
Written by Gabby
Updated over 2 months ago

Merging contact profiles is not possible because each contact is identified by a unique email address. The recommendation for the admin team is to:

  1. Merge the two contact profiles in the booking platform

  2. Manually unsubscribe the secondary contact profile email address in Xplor Growth

While deleting a contact is an option, a deleted contact will never sync again, and you will lose the history from the deleted profile. If you'd like to clean up your contact lists, it's strongly recommended to unsubscribe these contacts instead of deleting them.

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