When you replace a team member but reuse the same email address, the new team member may see the previous employee’s name in Xplor Growth. This happens because the name is tied to the user profile associated with the email address, not the team user record.
Update the User Profile
Deleting and recreating the team user does not reset the name associated with the email address. The new team member must update the name directly in their user profile.
Log in to Xplor Growth using the affected email address.
Go to Account Settings > User Profile.
Update the First Name and Last Name.
Click Save.
The updated name will then appear throughout Xplor Growth.
Example
If Kenzie Ford leaves the studio and Sandra Flowers takes over the same email address:
The existing user profile remains associated with the email address.
Deleting and recreating the team user does not change the profile name.
Sandra can log in using the same email address and update User Profile with her name.
The name will then display as Sandra Flowers.
Login Issues
Make sure the new team member has the appropriate login credentials. If needed, have them reset their password before updating their user profile.
You can reuse the email address, but you must update the user profile name separately.