Twilio is the third-party service that powers SMS (texting) within Xplor Growth.
In order to be compliant with Phone Carrier anti-spam texting regulations, you must register your business with Twilio. Once registered, Twilio will assign a new phone number to each studio location in the studio's area code for texting within Xplor Growth.
SMS is currently available in the United States, Canada, France, Finland, Germany, Australia, and the United Kingdom.
Xplor Growth SMS must come from the phone number assigned to your account by Twilio, not a personal number.
What information is required to register?
The registration process varies by region and requires access to your country's business identification number.
The information you provide must match your business's registered information exactly to avoid submission errors.
North America
North America
Business Information:
Business Name
Physical Address (Street, City, State, Province/Region, Postal Code, Country)
Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
Company Status (Private/Public)
Business Registration Number & Type (EIN for US-based companies, other business identifier for non-US companies)
Website, including a Privacy Policy and Terms of Service page with required language
One authorized representative with the following info:
Name
Email
Title
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)
If you have multiple locations and accounts, the same person can register if they hold the same position across all locations.
If each location has a different owner, they will need to complete registration for their specific location.
United Kingdom Businesses
United Kingdom Businesses
Business Information:
Business Name
Physical Address
Company Status (Private/Public)
Business Registration Number & Type
Website, including a Privacy Policy and Terms of Service page with required language
Documentation is required for businesses not using a UK Companies House Registration Number
One authorized representative with the following info:
Name
Email
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)
If you have multiple locations and accounts, the same person can register if they hold the same position across all locations.
If each of your locations has a different owner, they will need to complete the registration for their specific location.
Australia
Australia
Business Information:
Business Name
Physical Address
Company Status (Private/Public)
Business Registration Number & Type
Website, including a Privacy Policy and Terms of Service page with required language
Twilio requires a document containing your business name, address, status, and ABN to be submitted. If one document does not capture all of the required information, we can utilize more than one, for example, a utility bill or rent bill with the business name will suffice for proof of address.
One authorized representative with the following info:
Name
Email
Title
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)
If you have multiple locations and accounts, the same person can register if they hold the same position across all locations.
If each of your locations has a different owner, they will need to complete the registration for their specific location.
Finland
Finland
Business Information:
Business Name
Physical Address
One authorized representative with the following info:
Name
Email
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)
If you have multiple locations and accounts, the same person can register if they hold the same position across all locations.
If each location has a different owner, they must complete registration for their specific location.
Germany
Germany
Business Information:
Business Name
Physical Address
One of the following:
Business registration number (e.g., HRB)
VAT ID or tax number
Supporting documents such as:
Handelsregisterauszug (commercial register extract)
Trade license
Tax ID notification letter
One authorized representative with the following info:
Name
Email
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)
If you have multiple locations and accounts, the same person can register if they hold the same position across all locations.
If each of your locations has a different owner, they will need to complete the registration for their specific location.
France
France
Business Information:
Business Name
Physical Address
Business registration proof, such as Extrait K-bis
Business registration number
One authorized representative with the following info:
Name
Email
Phone Number
Job Position (Owner/Director/VP/GM/General Counsel/CEO/CFO)
If you have multiple locations and accounts, the same person can register if they hold the same position across all locations.
If each of your locations has a different owner, they will need to complete the registration for their specific location.
How do I register?
The registration process depends on the region and, in some cases, requires us to collect documentation for you to upload.
For multi-location, we'll do this at each child location, not on the HQ account.
North America
North America
You can register directly in the Xplor Growth platform by navigating to Settings Page > Twilio Compliance on the sidebar, under Company Settings.
If you are logged into the platform, use this link. If you receive an error, make sure you are logged in, then click the Gear Icon (under your initials, top right-hand corner) > Settings > Twilio Compliance (under Company Settings).
Only account Admins can access this page.
United Kingdom
United Kingdom
Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.
Please gather and send the required information listed in the above section to your Xplor Growth Onboarding representative at your earliest convenience.
Australia
Australia
Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.
Please gather and send the required information listed in the above section to your Xplor Growth Onboarding representative at your earliest convenience.
Finland
Finland
Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.
Please gather and send the required information listed in the above section to your Xplor Growth Onboarding representative at your earliest convenience.
Germany
Germany
Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.
Please gather and send the required information listed above to your Xplor Growth Onboarding representative at your earliest convenience.
France
France
Your Xplor Growth Onboarding representative will submit your registration form on your behalf in the Twilio platform.
Please gather and send the required information listed in the above section to your Xplor Growth Onboarding representative at your earliest convenience.
How long does it take?
Once you have completed all three sections of the form (your brand profile, brand registration, and campaign registration), please allow up to 3 weeks for Twilio to verify your registration. We'll notify you of any errors in your submission and direct you to resubmit the same way.
What happens if my application is rejected?
Twilio submissions can sometimes be rejected due to the company name not matching exact records, a website that is behind a password, or missing language on the Terms of Service or Privacy Policy page.
If you receive an email that your Twilio application was rejected, contact support and our team will help you resubmit the application manually.
Click here to learn more about SMS in Xplor Growth