The Xplor Growth brand settings do not update the Transactional Email templates. Instead, you need to edit or replace the logo image in an Xplor Transactional Email template. There are three ways to achieve this:
Method 1: Edit the email directly
While in a Transactional Email template, click Edit Email, then click inside the email header.
In a separate window, open the logo you want to use and edit it to the ideal size (about 200 pixels wide, though you can use a larger or smaller logo if you prefer). Type Ctrl+C to copy the logo. Save your logo in a web-friendly format such as PNG or JPEG, and keep the resolution at 72 DPI for optimal email display.
Select the current logo, delete it using the Backspace or Delete button on your keyboard, then press Ctrl+V to paste the new logo.
Click Save Template, then Go Back to see your changes reflected in the email template.
Send yourself a test email.
Method 2: Edit the HTML
If you have a web developer or coding experience, you can edit the HTML of the email to apply additional styling and reference a logo hosted online.
Method 3: Bulk Update via Support
You can update the logo across all transactional email templates in Xplor Growth efficiently using the bulk update feature. This method is particularly useful for maintaining consistent branding across communications. However, it is important to understand the implications of this action, as it resets all email content to the default version.
Step-by-Step Guide to Updating Logos
Prepare the New Logo: Ensure the new logo image is ready and meets the required specifications for your email templates.
Contact Support: Reach out to the Xplor Growth Support team and provide them with the new logo image. The support team will use the template uploader to apply the logo across all templates.
Backup Existing Content: Before proceeding, copy and save any existing email text or customizations you want to retain. This is crucial because the bulk update process will overwrite all current template content.
Confirm the Update: Once the logo is uploaded, verify that it appears correctly across all templates.
Implications and Precautions
Content Reset: The bulk update process resets all transactional email templates to their default version. You will lose any previously customized content. Make sure you're comfortable with this before proceeding. After the reset, users must re-upload the logo and re-enter any custom message text.
Save Custom Content: To avoid losing important information, save any custom text or designs from your current templates before initiating the update.
Limitations and Alternative Solutions
Individual Customization: If you need different logos for individual email templates, you can't do this through the bulk update feature. Such customizations must be handled by your internal team or design studio.
If you want to adjust your logo in your transactional emails using an externally hosted file, contact our support team, and we can assist you.