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Manually Unsubscribing Contacts
Manually Unsubscribing Contacts

Manage who receives your messages by unsubscribing a group of contacts in bulk or on an individual basis.

Vicky Vasso avatar
Written by Vicky Vasso
Updated over a week ago

By integrating with your booking software, BrandBot automatically syncs in your contacts and their subscription preferences. As contacts make changes to their preferences in your booking software, BrandBot will update those preferences accordingly.

You may decide you want to clean up your contacts list by unsubscribing contacts you no longer need to reach. You can accomplish this in BrandBot in two ways by unsubscribing a single contact or by unsubscribing a list of contacts.

Note: Once a contact is manually unsubscribed in BrandBot, the contact will no longer sync subscription preferences from the booking software.

Unsubscribing a Single Contact

Contacts will always have the ability to unsubscribe on their own from any sends from BrandBot:

  • Emails: There will always be an 'Unsubscribe' link at the bottom of any emails sent from BrandBot!

  • SMS Text Messages: Recipients can reply "STOP" to discontinue messaging from BrandBot.

However, if a client has reached out to be unsubscribed and you'd like to help them, you can manually change their preferences in two ways:

Unsubscribing through the Contact Profile:

  1. Navigate to Contacts > search for and click into the client's profile.

  2. Once in the client's profile, click Options in the top-left > you will see options there to unsubscribe the client.

  3. Once selected, you will see a green success message at the top of the page.

Using the Unsubscribe Contacts button:

  1. Navigate to Contacts > Click the Unsubscribe Contacts button in the top-right.

  2. You will now see a few options to manually unsubscribe contacts > scroll to the bottom and manually enter the email address of the client you'd like to unsubscribe.

  3. You will see a green success message at the top of your screen.

Once you are done, you can navigate to the contact's profile and should see this contact is no longer subscribed to email in BrandBot.

Unsubscribing a List of Contacts

If you have a group of contacts you no longer need to reach, you can unsubscribe them in bulk. This will not delete them from your Contacts list in BrandBot, it will simply prevent them from receiving further messaging from you! As a rule, we do not recommend deleting contacts from BrandBot.

The process to unsubscribe contacts in bulk will involve uploading a CSV file of these contacts. For instructions on how to properly format the CSV, check out this article. Once you have your CSV saved on your computer, you can follow the below instructions to bulk unsubscribe.

  1. Navigate to Contacts > Click the Unsubscribe Contacts button in the top-right.

  2. You will now see a few options to manually unsubscribe contacts > the first option will prompt you to Unsubscribe in bulk from .CSV.

  3. Below "Select CSV," click Browse Files to select the CSV file from your computer.

  4. Once selected, click Upload CSV

  5. You will see a green success message at the top of your screen

Once your upload is complete, you should now see these contacts are no longer subscribed to email in BrandBot.

If you run into any issues while uploading and don't believe they are related to the formatting of your CSV, please reach via our Support Chat.

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