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How do I enable Re-opening Waivers?

You can automatically have waivers sent prior to class to students who haven't signed.

Gabby avatar
Written by Gabby
Updated over a month ago

To resend the required waivers, activate the Re-opening Waiver feature. This feature will automatically send your required waiver to clients an hour before their next class if they have not yet signed.
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Before setting up the Re-opening Waiver make sure the Livestream Manager is turned on by clicking the "Turn on for my account" button.

This feature is only available to Mariana Tek customers.

Setting Up and Activating the Re-opening Waiver Feature

In the top navigation bar, navigate to Automation > Livestream Manager. In the left-hand menu, click Re-opening Waiver. You will see an option to enable this feature. Click Yes, send an email. '

Once you select this option, a dropdown will appear where you can select the email template you'd like to send to clients with this feature. If you haven't created and saved your waiver email template yet, you'll need to do so by creating a scheduled email that includes the link to your waiver and saving it as a template. Once you've saved your email as a template, you will be able to select it in the template dropdown. Click Save after making your selection.

Note: If edits to the waiver email template are made post enabling the Re-opening Waiver, you must come back to the Livestream Manager and resave the template in the "Re-opening Waiver" section, even if the edits were saved over the existing template. If a new waiver email template is made, you will need to come back and choose that new template name.

Next, you will navigate to Set Up on the left-hand side. Check Send an hour before class as seen below. You do not need to select the "send an email" option since that was already done on the re-opening waiver tab.

When using the Re-Opening Waiver feature, you can not select Send an Email in the screenshot below. Only select Send an Hour Before Class. If both options are selected the client waiver email will be sent regardless of the signed status.

If you need to remind customers and use the Re-Opening Waiver feature, use the 5 minutes or 15 minutes before class option.

Back on the Class Schedule page lastly turn on the Livestream Manager Reminder.

With the Re-opening waiver feature enabled, anyone registered for the classes who has not filled out the required waiver will receive an email an hour before class to fill the waiver out.

For more information on the Livestream Manager please check out this article!

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