Folks signing up for Mariana Tek with an existing Xplor Growth account can opt to start from scratch with brand new accounts or keep their existing accounts with the updated integration.
If choosing to start fresh, please reference our Mariana Tek Onboarding Guide. If choosing to utilize your existing account, please read on!
Migration Process
As you have an existing Xplor Growth account, we will need to update the integration from your existing booking platform to Mariana Tek. This update will occur the day before your Mariana Tek Go-Live data and will require 24 to 48 hours of downtime for your Xplor Growth account.
Because Mariana Tek uses slightly different conditions, you will need to update your existing campaigns so they work in the same way. We are happy to assist in making recommendations for these updates during your onboarding calls.
Please reference our Mindbody vs Mariana Tek conditions article to get an idea of the updates that will need to be made per campaign.
Once your Mariana Tek onboarding has kicked off, we will send you a link to book a call with us before your Go-Live date. In that call, we’ll go through your existing Xplor Growth account and identify which campaigns you're actively using and therefore need to be updated.
We will also book in a second call for immediately after your go-live date to review the updated campaigns and set them live.
FAQs
What can I do ahead of time?
Clean up your Xplor Growth account! Archive old campaigns and segments so that we are only migrating the campaigns you need.
How long will my Xplor Growth account be down for during the migration?
We aim to complete the migration of your Xplor Growth account the day before your Mariana Tek go-live. Your Xplor Growth account will be inaccessible during this time as we disconnect it from your previous booking platform and reconnect it to Mariana Tek. We will email you to let you know when we are starting the process and again once your account is accessible.
Any scheduled emails due to send during the migration period will still send. However, enrollment in campaigns will pause during this time.
Does the platform work any differently with Mariana Tek compared to my old booking platform?
The only difference is that some conditions vary between booking platforms. You can find an overview of the conditions and the differences here.
Is there anything that doesn’t migrate from my old Xplor Growth account?
If you’re migrating from Mindbody, there are a few items which won’t migrate or won’t work post-migration:
MBO waiver signatures into MT i.e. if you have a waiver that has been signed in Xplor Growth that was being marked as signed in MBO, the waiver would not be marked as signed in MT
Existing smart segments - Since segments are dynamic, once the MBO rules are switched to MT rules in their account, any segments using MBO rules would no longer store contacts since we aren't receiving MBO data anymore
Landing pages that use templates - we only have one template for MT landing pages
Forms that use the auto-account creation feature for MBO - We don't support that feature on MT so it's important to note that any forms that have that advanced option set up, will not be creating contacts in MT anymore
Can I start fresh?
If you’d rather start over with Xplor Growth then we can archive your old account and set you up with a brand new one.
Want to get more out of Xplor Growth?
If you’re having problems with specific areas of the platform, you can discuss this with your onboarding rep and they’ll be happy to help, you can also reference our help suite.
If you’d like help building and managing campaigns, we can offer a free trial of our Built For You service where each month we will build and optimize auto-campaigns on your behalf. During the free trial, we will get you to the baseline standard which we believe is required to engage your customers effectively.