Looking to gather feedback from your customers to understand areas where you're knocking it out of the park or opportunities for improvement? Xplor Growth's NPS Product is here to help!
Customers submit their response on a scale of 1 - 10. This aggregates to your NPS (Net Promotor Score). A net promotor score is measured on a scale of -100 through 100 and is calculated by subtracting the total % of detractors from the total % of promotors.
Net Promotor Score = Total % of Promotors - Total % of Detractors