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Feedback Tools
Feedback Tools
Learn more about CSAT and NPS
By Stephanie
1 author
13 articles
Xplor Growth's Feedback Tools
Customer Satisfaction (CSAT)
What is the Customer Satisfaction (CSAT) tool?
How do I review my CSAT survey responses?
Can a customer edit their feedback after it's been submitted?
How long do customers have to respond to a CSAT Survey?
Net Promotor Score (NPS)
What is the Net Promoter Score (NPS) product?
Can a customer edit their feedback after it's been submitted?
How can I reply to customer feedback from NPS?
Feedback FAQs
What email address do Xplor Growth Feedback (NPS and CSAT) surveys send from?
Are Xplor Growth Feedback surveys (NPS & CSAT) sent as transactional or promotional messages?
What are the different visibility levels with submitted feedback?
Can I send feedback surveys via SMS?
Can I end a feedback survey?