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Feedback Tools
Xplor Growth's Feedback Tools
What is Xplor Growth's Net Promotor Score (NPS) Product?
NPS: Quick Start Guide
What are promotors, neutrals and detractors?
How do I set up an NPS Survey?
When are customers prompted to provide feedback?
What does the NPS survey look like and what is asked?
Can a customer edit their feedback after it's been submitted?
How do I review my NPS score and survey responses?
How can I reply to customer feedback from NPS?
What is Xplor Growth's Customer Satisfaction (CSAT) product?
How do I set up a CSAT Survey?
What does the CSAT survey look like and what is asked?
When are customers prompted to provide feedback through the CSAT survey?
How do I review my CSAT survey responses?
How long do customers have to respond to a CSAT Survey?
Can a customer edit their feedback after it's been submitted?
How is a CSAT email survey displayed if there's more than one instructor for a class?