To reply to feedback, click on a customer to be brought to their contact profile. Then, you may send them an SMS or an email directly from the platform! Related ArticlesHow do contacts unsubscribe from emails or sms?What email address do Xplor Growth Feedback (NPS and CSAT) surveys send from?What is the Customer Satisfaction (CSAT) tool?Can I end a feedback survey?Form Opt-In: What is it and how does it work?