Feedback surveys are considered transactional messages and will be sent to customers regardless of their marketing opt-in status so long as they meet the survey's trigger criteria.
Are Xplor Growth Feedback surveys (NPS & CSAT) sent as transactional or promotional messages?
Feedback surveys are considered transactional messages and will be sent to customers regardless of their marketing opt-in status
Written by Stephanie Parks
Updated over 11 months ago