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Are Xplor Growth Feedback surveys (NPS & CSAT) sent as transactional or promotional messages?
Are Xplor Growth Feedback surveys (NPS & CSAT) sent as transactional or promotional messages?

Feedback surveys are considered transactional messages and will be sent to customers regardless of their marketing opt-in status

Stephanie Parks avatar
Written by Stephanie Parks
Updated over 6 months ago

Feedback surveys are considered transactional messages and will be sent to customers regardless of their marketing opt-in status so long as they meet the survey's trigger criteria.

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