Customers are grouped as promotors, neutrals, or detractors based on the score they submit in your business's NPS survey.
Category | Score |
Promotors | 9 - 10 |
Neutrals | 7 - 8 |
Detractors | 0 - 6 |
Customers are grouped as promotors, neutrals, or detractors based on the score they submit in your business's NPS survey.
Written by Stephanie Parks
Updated over a year ago