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What are promotors, neutrals and detractors?
What are promotors, neutrals and detractors?

Customers are grouped as promotors, neutrals, or detractors based on the score they submit in your business's NPS survey.

Stephanie Parks avatar
Written by Stephanie Parks
Updated over a week ago

Customers are grouped as promotors, neutrals, or detractors based on the score they submit in your business's NPS survey.

Category

Score

Promotors

9 - 10

Neutrals

7 - 8

Detractors

0 - 6

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