Ask customers to rate their experience with their service, your staff, and your business via email and/or in-app surveys with our Customer Satisfaction (CSAT) product.

Customers can select a 0-5 star rating on their class/service with the particular instructor/staff member they interacted with. The CSAT score is then calculated by dividing the sum of all responses by the total number of responses submitted, multiplied by 100, resulting in a % score of satisfied customers.

If a customer leaves an additional comment or selects a feedback badge, you can aggregate trends on what resonates with customers or what they wish could be different, lending opportunities for you to boost client retention.