Xplor Growth's support hours are 9:00 AM - 6:00 PM ET, Monday through Friday.
Chat Widget
Navigate to the small widget located at the bottom right-hand corner of the platform when logged in or the Knowledge Base and select Send us a Message. Then send a detailed message so our team can assist you as efficiently as possible.
If a live agent is available, they will take your chat and continue your conversation. If no agent is available, we will continue by e-mail.
Once the team responds, your widget will update with their message and send an email.
Knowledge Base
For fast self-service, we encourage all users to search our Knowledge Base. Type and enter a search term or keyword into the provided field, and a list of search results will appear. This resource is available 24/7!
Email Us!
Send us an email at [email protected], and we'll respond as soon as possible.
Fin
When you contact support through chat or email, you may interact with Fin, our AI-powered support assistant. Fin helps answer questions, troubleshoot issues, and provide support in real time. Information shared during your conversation may be processed by Fin to help resolve your request and improve future support experiences. By using our support channels, you consent to working with Fin for these purposes.
If Fin is unable to resolve your issue or if you prefer to speak with a person, your conversation can be escalated to the support team.
When chatting with Fin, please:
Never share passwords or login credentials
Avoid sharing API keys, access tokens, or other secrets
Remove or redact sensitive information before sharing screenshots or files
Do not share customer PII, including names, email addresses, phone numbers, or payment information, unless specifically required for troubleshooting
All information submitted through our support channels is handled using secure systems and processes designed to protect your data.
Schedule a Support Meeting
Occasionally, it's easier to schedule a support chat with our team on Microsoft Teams than to email every single issue you may be experiencing. Please click here for more information.
Urgent Support
Emergency requests trigger alerts and alarms in both our system and to our team directly. This is reserved for true emergencies only. Our on-call team member will confirm and help you.
Emergencies include events such as:
System outages (scheduled emails aren't sending, forms/waivers are not working)
The platform is not accessible
If an urgent request isn’t an emergency, the team will respond in the order it came in as a general message.
To receive assistance on an urgent matter, submit the Urgent Request Form.
Mariana Tek
If you need assistance with your Mariana Tek account, email [email protected].
Not sure who to contact? Click here to read more.