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First Timer - Made First Reservation, What to Know
First Timer - Made First Reservation, What to Know

How to set up an automated email and/or SMS to go to clients the day before their first class.

Emily Slaneff avatar
Written by Emily Slaneff
Updated over a week ago

A first timer or day before first class automation can be a powerful tool to start building a relationship with your client, ensure they feel comfortable and welcomed, and make life easier for your front desk staff and instructors!

Entry Rules

Future Reservation: Customers who have a future visit within the next 1 day

AND

Number of Visits = 0, All time

Goals

None required

Content

The following are content suggestions for this automation, but feel free to tweak to align with your brand and studio communications!

Email #1: What you need to know for class

Timing: Send immediately after a contact enters this auto-campaign

Subject: Here's what you need to know for your 1st class at [%business_name%]!

Content:

Hey [%first_name | there%],

We’re looking forward to meeting you soon for your class at YOURSTUDIONAME! Are you ready for an amazing experience!? It’s going to be so great. 💥

Here are a couple of things to know before class:

  • What to bring

  • Where to park

  • Where the studio is located

  • If you have showers / lockers etc

  • How early to arrive

  • Link to our Waiver

If you have any questions, just reply back. See you soon!

- YOURTEAMNAME

SMS #1: Can't wait to meet you!

Timing: Send immediately after a contact enters this auto-campaign

Content: Hey [%first_name | there%]! We have you booked for your first class at YOURSTUDIONAME! Please check your email for some important details, and remember to complete your waiver in advance at INSERTWAIVERURL. Feel free to text us at this number if you have any questions at all. See you soon! - YOURTEAMNAME


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