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How do I configure my loyalty program?

Configuring your loyalty program

Jason Wiese avatar
Written by Jason Wiese
Updated this week

The Xplor Growth Loyalty program for Mariana Tek rewards clients for showing up. As they check into classes, they automatically earn status and points toward brand-specific rewards like credits, perks, and account benefits.

If you're interested in the loyalty program add-on, contact support or your CSM.

To configure, log in to Xplor Growth and navigate to Loyalty in the top header > Program Settings.

General Information

Under General Information, add your:

  • Loyalty Program Name

  • Program Image

    • We recommend using a 960px by 540px image.

Both will be displayed within your studio's mobile app.

Points & Status

Customers can earn points by making reservations and checking in. The more points a customer receives, the higher their status, which can be associated with exclusive benefits.

Ways to Earn

Fill in the following:

  • Points Per Reservation: How many points will customers earn per reservation?

    • Points will be awarded to customers after checking into the class.

  • Earning Cycle: How long can customers earn points before their status resets?

    • Quarterly or Annually

      • Based on the calendar year.

Learn more about how the end of the Earning Cycle impacts points and status.

Status Tiers

For your Loyalty program, you can have many Status Tiers as needed. Some examples of tiers include:

  • Bronze, Silver, Gold, Platinum

  • Starter, Athlete, Elite, Legend

  • Foundation, Growth, Elevated, Mastery

For each Status Tier, you will have:

  • Status Name: Displays in the mobile app

  • Minimum Points Required

  • Associated Color: Displays on the customer's reward profile in the mobile app

Benefits

Benefits are rewards that customer receives when reaching a particular status. Use the + Add Benefits button to add multiple benefits. There are three types of benefits:

  • Credit: Automatically added to account

    • Additional fields:

      • Credit Type

      • Amount: Number of Credits

      • Expiration Date: Expires at midnight

  • Account Balance: Automatically added to account

    • Insert the amount for each available currency

  • Custom: Must be manually managed

    • Examples:

      • Waitlist priority

      • Late cancel forgiveness

    • Additional fields:

      • Title

      • Description

Each benefit has an icon that will display in your mobile app.

Set live

After creating your tiers, Save Changes and Set Live. Past reservation check-ins can be applied to your point totals. Options include:

  • Yes, include past reservation check-ins within the current earning cycle

  • No, include new reservation check-ins only.

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