Have an automation running that you'd like to include past contacts in? Adding a segment to a campaign is very simple.
Please ensure your campaign has been started and your auto-messages have been set live. The automation must be set live for at least 15 minutes before adding a segment manually in order for the contacts to receive messages.
In your automation, you'll see an Add Contacts button toward the top.
When you click the Add Contacts button, you'll be taken to a new page with the option to Add Contacts in 3 different ways. At the bottom, the last option will be to Add a Segment.
Click on the 'Type to Search' bar, and your full list of Segments will populate for you to choose from.
You will only be able to add one segment to the campaign.
Once selected, click Add Segment.
You will now see the contacts from this segment have been pulled into your automation. Your auto-message(s) within the campaign will be scheduled and sent accordingly.