When you want to see how an email will look in your contacts' inboxes, you can test it by sending the email to your designated email address(s) from the email draft.
Navigate to an email and select Test Email.
Specify the recipient(s) of the test email > click Send.
You must fill out all of the email's details (i.e., subject line) for the test email to be sent successfully.
Troubleshooting Test Emails
Why didn't my merge tag work?
If you are using a merge tag such as [%first_name | there%] in your email, it will not function properly in your test email, but it will work when the email is sent. If you wish to test this functionality, you can duplicate the email by making it a template and sending it to a small segment that includes yourself.
Why didn't my test email send?
When a test email doesn't send despite seeing a banner that the email has been sent, it's likely due to missing details such as the subject line or sender email address. Contact our Support Team for further troubleshooting.
Why did my test email go to my Spam inbox or appear as Unverified?
If your emails are always going to your spam or junk folder, it's possible your sending domain needs to be authenticated. Please feel free to contact our Support Team for further assistance.
Troubleshooting Missing Images in Test Emails
If images are not being sent in your test emails, this issue could stem from settings or formatting configurations during the email setup. Follow these steps to resolve the problem:
Check Image Uploads: Ensure that all images included in your email are uploaded correctly. Verify that the image files are complete and not corrupted.
Confirm Supported Formats: Use only supported image formats (e.g., JPEG, PNG) for email compatibility. Non-standard formats may prevent email clients from displaying images correctly.
Investigate Further: If the issue persists, the problem might be due to restrictions or configurations in the recipient's email client. Testing your email with various inboxes may help identify the issue. Steps to Ensure Successful Transactional Email Delivery:
Verify DNS Records: Confirm the presence and correctness of SPF and DKIM records, among others, provided by your email service.
Fix Incorrect Records: Review and update any missing or wrongly configured DNS records according to recommendations by your email service.
Reauthenticate Domain: Complete the domain authentication process post-updating records to strengthen email recognition.
Test Delivery: Validate with a test email to ensure resolved delivery issues.