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Why aren't my Mariana Tek integrated waivers sending to qualified contacts after I have activated the Re-opening Waiver feature?
Why aren't my Mariana Tek integrated waivers sending to qualified contacts after I have activated the Re-opening Waiver feature?
Lauren Everett avatar
Written by Lauren Everett
Updated over 6 months ago

There are 2 reasons why waivers aren't sent to qualified contacts after you've active the Re-opening Waiver feature:

  1. The waiver is not marked as required.

    If your waiver is correctly synced to Mariana Tek and is marked as required, you will see a yellow banner at the top that reads, "Vendor sync is enabled."

    If you do not see this banner at the top of your waiver, please navigate to Advanced Options > Link this waiver > and Mark as Required.

  2. Livestream Manager has not been turned on.

    The Re-opening Waiver feature is nestled under Automation > Livestream Manager because its functionality relies on the Livestream Manager feature to send. To ensure you have Livestream Manager turned on in your account, please review this article.

If you are still experiencing issues with this, please reach out to our team via the Support Chat.

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