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All CollectionsTransactional MessagingTransactional Messaging: FAQ
What if a client is not receiving transactional emails?
What if a client is not receiving transactional emails?

A customer is not receiving receipts, reservation confirmations, waitlist confirmations, etc.

Stephanie Parks avatar
Written by Stephanie Parks
Updated over a week ago

It is possible that the email may be rejected by the recipient's email client or bounced. Please contact our support team for assistance if a specific client is not receiving transactional messaging, including their name and email address.

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