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I sent myself a test transactional email—why is it blank / no variables are filled in?
I sent myself a test transactional email—why is it blank / no variables are filled in?

What to expect when you send yourself a test transactional email.

Stephanie Parks avatar
Written by Stephanie Parks
Updated over a week ago

When sending yourself a test transactional email, the variables that are triggered by a transaction in your business management system (BMS) do not exist. Therefore, there will be what appear as blank or empty sections of the email.

A good example of this is if you send yourself a test email for a purchase confirmation—because no items were purchased, you can expect that there will be no line items, total amount, etc.

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