In addition to Transactional Emails, there is currently one Transactional SMS that is sent when a customer is moved from a waitlist to a class roster.
Transactional SMS is currently available in North American studio locations using Mariana Tek, and can be enabled by completing your Twilio compliance, and then reaching out to [email protected].
When a customer is upgraded from the waitlist to the class roster, they will receive the below message via SMS so long as they are SMS opted in:
You’ve been added to {self.class_name} @ {self.class_time} on {self.class_date_long} @ {self.site_name} {self.location_name}! Please contact the studio if you are unable to attend.
A few things to note about Transactional SMS:
The Waitlist Upgrade SMS message will be sent from a different number than your marketing SMS messages, and will not appear in your SMS inbox as a "sent" message.
At this time, Transactional SMS numbers are a no-reply line. If a customer replies, the message is not delivered to the studio nor is there a reply to the customer.
At this time, the Waitlist Upgrade SMS message can not be edited or customized.
The Waitlist Upgrade SMS message can be toggled on or off by navigating to Automation > Transactional Messaging > SMS.
Do you have additional questions about transactional SMS? Email our support team, and we'll be happy to help.