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How do I enable transactional SMS?

Step-by-step guide on how to enable transactional SMS

Stephanie Parks avatar
Written by Stephanie Parks
Updated over 2 weeks ago

Communicate quicker and more effectively with our Transactional SMS feature!

Transactional SMS is a powerful tool to make sure important notifications aren't left unread. To enable this functionality, navigate to Automations > Transactional Messaging > SMS from the left-hand navigation.

Before starting this process, ensure you've already completed your Twilio Compliance documentation in Xplor Growth. Click here for more information.

A separate transactional SMS number will be generated so that your promotional and 1:1 SMS messages are not interrupted by these automated messages.

After clicking Request Access, your compliance documents will be submitted for your new transactional SMS number. Approval time varies and can take up to two weeks. Check back to continue to the next step — activation!

Once your compliance is approved, you can click Continue.

Use the toggle to set each message live in your account. If you would like to disable this message in the future, you can do so by turning the toggle off.

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