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Why are contacts not getting a email when I use the "Message Class" feature in Mariana Tek?
Why are contacts not getting a email when I use the "Message Class" feature in Mariana Tek?

Message your class from Mariana Tek triggers the Xplor Transactional Customer Commination email.

Gabby avatar
Written by Gabby
Updated over a week ago

When you are using the "Message Class" feature within your Mariana Tek class view on the admin account that is linked to the Transactional email called "Customer Communication", via Transactional Message.

If you hear or feel like your contacts are not getting your message created via that "Message Class" feature in MT, check to see if that transactional email itself is live or inactive.

Navigate to your Xplor Growth and looking "Automation" tab then hover over it. Click "Transactional Messaging" and search for the email called "Customer Communication" to see if its live or inactive. See screenshot below.

We recommend setting this email to live if you plan to use the "Message Class" feature in MT.

Want to learn more about Transactional Messaging, checkout these helpful articles!

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