There are several reasons why your Xplor Growth waivers may not be syncing to Mariana Tek:
Multiple Email Addresses
The email address used on the waiver must match the email address of the account in Mariana Tek. Verify the email addresses match by searching for the completed form under Waivers > Insights, and cross-referencing against the client's contact in Mariana Tek. If the email address does not match, ask the client to re-sign the waiver using the correct email address associated with their Mariana Tek profile.
Recently migrated
If you recently migrated to Mariana Tek from another platform, the waiver status may not have carried over. Please check out this article and contact Mariana Tek support if necessary.
Sync Delay
It typically takes 30-60 minutes for waivers to sync from Xplor Growth to Mariana Tek. Try checking back after this time frame.
If you are still having trouble with this, please don't hesitate to reach out to our team.