A Waiver is a customizable digital form that can be used to collect client agreements before participation. In Xplor Growth, waivers are typically used for:
Liability protection: Ensuring clients acknowledge risks involved in activities.
Legal agreements: Confirming policies around participation, payments, or cancellations.
Contact data collection: Gathering or updating client details (and, if integrated, syncing them to Mariana Tek).
This article will cover key items to remember regarding waivers. Click here to learn how to create a waiver.
Writing a Liability Waiver
Waivers can be customized to include liability information.
We recommend that you use your legal counsel to craft your liability waiver. If you do not have legal counsel, Shopify provides a free template generator.
Your liability waiver might include:
Title: A clear heading like “Participant Waiver and Release of Liability.”
Introduction: Identifies your business and the participant.
Acknowledgement of Risk: States that the participant understands the risks of injury, illness, or harm.
Voluntary Participation: Confirms participation is by choice and that the participant is physically able.
Release of Liability: The participant agrees not to hold your business, staff, or affiliates responsible.
Indemnification: The participant agrees to cover costs if their actions cause harm to others or property.
Medical Consent: Grants permission for emergency medical care in the event of an emergency.
Severability Clause: Ensures the waiver remains valid even if part of it is unenforceable.
Required vs Not Required
When the waiver is set to required, it will be mandatory for all customers to sign to check in to classes. For Mariana Tek studios, customers who haven’t completed one before their next class, a tag will appear on their reservation indicating they have not signed one.
Click here to read more details on managing unsigned required waivers in Mariana Tek.
Not Required
If a waiver is not required, customers can check into class without completing the waiver. Your team must manually audit the waivers for completion.
If the waiver is changed to required, all customers who previously signed the waiver will need to recomplete it.
Changing Requirement Status
Once a waiver is set as required, only support can remove that requirement. Even if you delete the waiver, it will remain required until support updates it. Contact support with the waiver name and request that it be made inactive and/or disabled.
Sharing Waiver
After publishing your waiver, you can share it in several ways:
Re-opening Waiver: If enabled, clients without a signed required waiver will automatically receive it before their next class.
Email: Send the waiver link in a one-time Scheduled Email or as part of an automation (e.g., before a client’s first visit).
Direct Link: Copy your waiver’s URL under Share > Page Design. Use it in emails, texts, on your website, social media, or generate a QR code for easy access.
Mariana Tek Terms of Service
Xplor Growth waivers are often confused with Mariana Tek's terms of service.
Terms of service (ToS) are what a customer agrees to (also associated with a link on your website) when they create a new account, by simply checking a box. Customers can provide consent to your terms of service and privacy policy in several different ways:
During the account creation process
By a studio employee
Logging in after an employee has created the account
There is no signing that happens on Mariana Tek, just the check box.
While labeled as Terms of Service & Waiver within Mariana Tek, it is not associated with Xplor Growth's waivers
Website
Mobile App
View Waiver Status
Signed waivers can be viewed by navigating to Contacts > Select a Contact > Documents.
Mariana Tek
In Mariana Tek, click Find Customer and search for the customer > Personal Information > Legal. If the waiver has been completed, the status column will read Accepted.
