Gamification is a powerful suite of tools designed to increase customer engagement and motivate desired behaviors, such as increased bookings, social sharing, and spending. Using Gamification, your studio can create fun, rewarding experiences that drive customer loyalty and foster a sense of accomplishment.
Key Features of Gamification
These features help customers build a strong sense of community with your studio, create moments of recognition, and drive a desire to complete challenges.
Challenges: Motivate customers to participate in studio-wide activities.
Milestones: Reward customers for reaching significant achievements and promote consistency.
Accessing Gamification
If your account does not have Gamification activated and you would like to request access, click on Gamification in the main navigation of Xplor Growth > Request Activation.
We will reach out to discuss the product and associated costs. To complete the activation process, follow these steps:
Sign the Required Document: Sign the required document to initiate the activation process.
Submit a Ticket: After signing the document, submit a ticket to request activation of the gamification feature.
Confirmation: Wait for a confirmation message from the Xplor Growth team indicating that the activation is complete.
Getting Started
Once Gamification is activated, click on Gamification in the main navigation. You will be redirected to the login screen. An admin user with full brand access will need to log in.
After logging in, all users with access to an account with Gamification enabled can use Gamification tools.
Multi-Location Access
Gamification, unlike other Xplor Growth features, is designed to operate across your entire studio. When you use Gamification, changes affect all locations associated with your studio, not just a single location.
Challenges can be created for all locations.
Milestones will be shared across all studios.
Reporting will provide studio-wide insights, showing performance data for all locations.
Enabling Gamification for specific child locations allows those locations to modify challenges and view brand-wide gamification reports.
HQ vs. Child Account-Level Management
Gamification is typically managed at the HQ (tenant-wide) level. This means it is accessible through the main account and not independently manageable by child or location-specific accounts. This approach ensures consistency across all locations and prevents child-account changes that could inadvertently affect multiple locations.
HQ-Level Management:
When enabled at the HQ level, HQ centralizes challenge creation and editing.
Child or location accounts cannot manage the Gamification feature independently.
Child Account Activation:
In some cases, you can enable Gamification for a specific child account. If the child account is activated, team members can create and edit challenges. Keep in mind these changes could affect more than one location, so use caution with cross-location impacts.
To enable Gamification for additional locations beyond HQ, contact support for assistance.
Organizations usually prefer keeping the management centralized at the HQ level to avoid these challenges.