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What is Do Not Disturb?

Do Not Disturb lets you pause an automation for a contact.

Jason Wiese avatar
Written by Jason Wiese
Updated yesterday

Contacts may need a break from automated messages like during vacation or injury recovery. While you can remove them from a campaign, they’ll re-enter once they meet the entry criteria again.

Do Not Disturb lets you pause an automation for a contact. While active:

  • All actions (emails, texts, etc.) are skipped

  • If the contact meets the exit goal, they’re removed from the automation

Do not disturb is currently in beta and will be available to everyone soon.


Activate Do Not Disturb

From a contact's profile, click Automation > three-dot icon next to the automation > Turn on Do Not Disturb.

Enter the following and click Mute:

  • End Date: At this time, the automation will resume for the contact

    • If left blank, do not disturb will run indefinitely until turned off.

  • Notes: Optional


Unmute

If an end date was selected, the contact will be unmuted at that time. If no date was selected, go to their contact > click the three-dot icon next to the automation > Unmute Do Not Disturb.

Click to confirm the customer should be unmuted

Once completed, the automation will resume on the contact.


Automation Insights

On Automation Overview > Insights, there is a tile to display the number of contacts on do not disturb. Clicking on the tile will bring up the following information:

  • Name: Click to access contact profile

  • Do Not Distrurb Start

  • Do Not Disturb end

  • SMS Subscription

  • Email Subscription

  • See Activity: Displays campaign activity

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