Skip to main content
All CollectionsTransactional MessagingTransactional Messaging: FAQ
What happens if I have an error in the HTML code of my Transactional Email template?
What happens if I have an error in the HTML code of my Transactional Email template?

Transactional email HTML authentication errors

Stephanie Parks avatar
Written by Stephanie Parks
Updated over 6 months ago

If there is an error alert in a transactional email template by the HTML authenticator, the email template will be inactive and will not be sent.

Please contact your web developer to make the necessary adjustments and correct the issue(s).

Can Xplor help me troubleshoot the issues with my HTML?

Unfortunately, our Support team is not equipped with resources to assist with HTML coding at this time.

For additional information on how to resolve template issues, click the button below:

Resolving HTML Errors in Transactional Emails

Did this answer your question?