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Transactional Messaging: FAQ
What happens if I have an error in the HTML code of my Transactional Email template?
What happens if I have an error in the HTML code of my Transactional Email template?

Transactional email HTML authentication errors

Stephanie Parks avatar
Written by Stephanie Parks
Updated over a week ago

If there is an error alert in a transactional email template by the HTML authenticator, the email template will be inactive and will not send.

Please contact your web developer to make the necessary adjustments and correct the issue(s).

Can Xplor help me troubleshoot the issues with my HTML?

Unfortunately our Support team in not equipped with resource to assist with HTML coding at this time.

For additional information on how to resolve template issues, click the button below:

Resolving HTML Errors in Transactional Emails

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