Gift card emails are an essential part of the customer experience, and ensuring proper delivery is paramount. If a recipient hasn’t received their gift card email, follow these steps to troubleshoot and resolve the issue:
First, request the recipient to check alternative email folders like Spam, Junk, or Promotions, as emails can often be mistakenly filtered by their email provider.
If the issue persists, ensure the recipient’s email address is correct.
Confirm that the gift card purchase was successfully completed in your system. Incomplete transactions may result in the email not being sent.
If these checks do not resolve the problem, contact our support team. Please provide the following details:
Client's name
Email address
Date/time in which the electronic gift card was purchased
We can determine if the Gift Card email was delivered to the client. Additionally, if email logs are available, they can be reviewed to confirm whether the email was successfully delivered. If the logs indicate successful delivery but the email is still missing, the recipient may need to contact their email provider to troubleshoot delivery issues.
If you want to know how to send the client the Gift Card information, check out this article: Can Xplor Transactional emails be resent?