In addition to transactional emails, transactional SMS can be sent to customers. E
Enabling Transaction SMS
Step 1: Register with Twilio
Step 2: Contact Xplor Growth Support
Subject line: Enable Transactional SMS - Studio Name - Location
Confirm Twilio registration before emailing support
Transactional SMS Details
Here are a few things to consider when using transactional SMS:
Transactional SMS is currently available in the United States and Canada only.
Transactional SMS will be sent from a different number than your marketing SMS messages, and will not appear in your SMS inbox as a sent message.
Transactional SMS numbers are a no-reply line. If a customer replies, the message is not delivered to the studio, nor is there a reply to the customer.
Transactional SMS can not be edited or customized.
Transactional SMS will send regardless of marketing opt-in/out status.
Templates
Each template can be toggled on or off by navigating to Automation > Transactional Messaging > SMS.
Here are the current SMS templates:
Waitlist Upgrade Text
When a customer is upgraded from the waitlist to the class roster, they will receive the following message via SMS:
You’ve been added to {self.class_name} @ {self.class_time} on {self.class_date} @ {self.site_name} {self.location_name}! Please cancel your reservation if you are unable to attend.
The following SMS is sent to all waitlisted customers simultaneously, and the spot is claimed on a first-come, first-served basis. As long as the waitlist remains active, a new SMS will be sent each time a spot opens.
There is no toggle for waitlist quickfill SMS. Once Twilio compliance is completed and transactional SMS is active, submit the form to request activation.
