From the Xplor Growth Feedback product, you may add additional CSAT surveys by clicking the '+ New Survey' button and choose 'Customer Satisfaction (CSAT)' from the drop down menu.
You'll be brought to the CSAT survey dashboard where you can simply click 'Set Live' in the top righthand corner.
Once your survey is set live and new class check-ins occur, email surveys will begin to send! Customers will be prompted to provide feedback one (1) hour after a class/service check in.
Interested in future configuration settings for CSAT?
Sneak peek below! 👇
You will have the ability to choose your trigger from the available options and how often you want customers to receive a survey:
In addition, you may choose how / which channels you would like customers to receive the survey prompt from:
Please note, this product is currently in Alpha / Beta testing and not available outside of testing groups. At this time, CSAT is limited to one survey without an expiration. Interested in becoming a beta tester? Contact Support for more information.